WhatsUp Gold MSP
Customer Focused Network Management for MSP's
Double Six Networks's Easy To Understand Installation Guide To WhatsUp Gold Distributed & MSP Editions.
How does MSP Edition licensing work?
The deployment model used will dictate the licensing requirements.
For remote monitoring, the licensing of MSP Edition is a subscription license. Both the central and remote installations are annual subscription licenses. For example, if there are 10 customer sites with 50 devices at each remote site this would require 10 remote installations of 50 devices at each customer site and a central installation of 25 devices at the MSP NOC.
For central monitoring, the central license is a subscription and is based upon the sum of the number of devices to be monitored. For example, if there are a total of 1,000 devices to be monitored across 10 customer sites then a 1,000 device Central subscription license is required to be installed at the MSP NOC.
For hybrid monitoring, the central license is a subscription and a combination of remote installations with subscription licenses. For example, MSP has 10 customers, 5 with dedicated connectivity (100 devices at each site) and 5 with non-dedicated connectivity (50 devices at each site). The central MSP NOC installation would require a 500 device subscription license to monitor those customer sites with dedicated connectivity and 5 remote installations with 50 device subscription licenses.
What does subscription license mean?
A subscription license is a license that is renewable on an annual basis. The MSP Central and Remote licenses are subscription based and must be renewed yearly by the expiration date in order to avoid the software being disabled. The subscription includes one year of upgrades and technical support. The subscription will need to be renewed yearly in order to maintain technical support coverage for both the Central and Remote licenses.
Can remote subscription licenses be co-terminated?
Depending on when they were purchased, some remote subscription licenses will be renewable on different dates. To simplify the renewal invoicing and payment of multiple remote subscription licenses, Ipswitch offer MSPs the ability to have each remote subscription license terminate on the same date. Each remote subscription license is brought up to the renewal date of the last remote subscription license purchased based upon the number of months required to co-terminate each license simultaneously. Co-termination renewals can be purchased on a monthly basis.
For example, an MSP has 5 remote licenses, 3 terminate on the same date and 2 terminate 6 months later. The MSP would purchase 18 months of subscriptions (3 licenses x 6 months) to bring all the renewals of the annual subscriptions to the same termination date.
Are there monthly or quarterly subscriptions available for central or remote licenses?
Central and remote licenses are only available as a yearly subscription.
Can I reassign a remote license to another customer?
A remote license can be reassigned to another customer. To reassign a license requires the MSP contacting WhatsUp Gold customer service to assist with the reassignment.
Is there an upgrade path from one device level to another if we use the Central Monitoring model?
MSPs that add customers or customers who add new devices to their networks and as a result the number of devices now exceeds the licensed device level the MSP originally licensed can be upgraded to a higher device level. Simply contact our WhatsUp Gold Sales team to purchase a device level upgrade.
Is there an upgrade path from one device level to another for those MSPs who are using either the remote or hybrid deployment models?
MSP customers who add new devices to their networks and as a result the number of devices now exceeds the licensed device level for each remote can be upgraded to a higher device level for each impacted remote installation. Simply contact our WhatsUp Gold Sales team to purchase a device level upgrade for each MSP Edition remote.